FAQs

  • What if my CRO occupation is transferred to the Labourer card?
  • Following discussions with industry representatives, it has been agreed that a number of CRO occupations are labouring occupations and should be moved across to the green Labourer Card. Click here for more information and a list of occupations which now require a Labourer card.

  • What if CSCS require more information about my CRO occupation?
  • CSCS has identified 25 occupations that require further investigation and discussion with industry before deciding what to do next. We are asking for individuals or sector representatives involved in these occupations to get in touch with the CSCS team so we can better understand what it is these occupations do. Click here for more information and a full list of occupations which require further investigation

  • What if my qualification requires enhancement?
  • A number of CRO occupations have qualifications that currently don’t meet the nationally recognised standard for those skilled occupations. For many of these occupations the sector representatives and the standard setting bodies are working together to bring these qualifications up to the agreed national standards. Click here for more information and a list of occupations which require enhanced qualifications.

  • What if my CRO occupation is removed from the scheme?
  • Following discussions with Build UK (the employer association which represents many of the largest contractors and trade associations), it has been agreed that a number of CRO occupations are non-construction related and should be removed from the scheme entirely. Click here for more information and a list of occupations being removed from the scheme.

  • What if my CRO occupation is transferred to a Partner Card Scheme?
  • Following discussions with industry representatives, it has been agreed that a number of CRO occupations are better represented by transferring to one of CSCS’s Partner Card Schemes. Click here for more information and a list of occupations being transferred to our Partner Card Schemes.

  • What if my CRO occupation already has an approved qualification?
  • CRO card holders with approved qualifications will be able to move directly onto a skilled worker card without having to complete any further qualifications. A valid CITB Health, Safety and Environment test may be required. Click here for more information and a list of occupations with approved qualifications.

  • Why has the Trainee Card changed?
  • The primary objective of the CSCS card is to provide proof that individuals working on construction sites have the required training and qualifications for the type of work they carry out.

    Feedback from industry has told us the acceptance of qualifications not based on a National Occupational Standard caused confusion amongst card holders and their employers.

    In particular, Trainee TSM card holders who mistakenly considered SSSTS, SMSTS and NEBOSH General as qualifications that lead to a skilled CSCS card become increasingly frustrated when they realised they could not progress to a skilled CSCS card. Trainee Card holders must obtain a qualification based on a National Occupational Standard before moving onto the appropriate skilled CSCS card.

    The construction Industry requested that CSCS stop accepting qualifications not based on a National Occupational Standard and to only issue Trainee Cards when the qualification is based on a National Occupational Standard that leads to a skilled CSCS card.

  • Do I need to pass the CITB Health Safety & Environment Test to obtain the new Trainee Card?
  • Yes, all applicants must complete the appropriate CITB Health, Safety and Environment Test up to 2 years prior to applying for their Trainee Card. The operatives level test is the minimum requirement but CSCS will also accept a number of the specialist tests. Visit CITB’s webpage for further information on the test.

  • No qualification exists for my occupation, what should I do?
  • Talk to your employer or trade association to agree the best course of action.

    Please Note: CSCS does not issue cards for non-construction related occupations. This means some workers will be arrive on site without a card. It is the responsibility of the site managers to induct non-construction related workers and escort them where appropriate in order that they can carry out their work safely on site.

  • What happens if I have registered for but not completed my qualification by the time the new Trainee Card expires?
  • Applicants must complete their qualification before the Trainee card expires so that you can move onto the appropriate skilled card for your occupation. If you do not complete your qualification by the time the Trainee Card expires you will be unable to obtain any other CSCS card.

  • Who’s going to pay for me to get qualified?
  • There may be funding available depending on your circumstances. If you are employed your company may be able to claim some of the costs through their CITB Training Plan. If you are unemployed you should talk to your Job Centre.

  • How much does it cost to get qualified?
  • It depends on the qualification you need to obtain. Check the requirements using our cardfinder.

  • I’m not registered onto a construction related qualification, what do I need to do?
  • If you are employed talk to your manager or training provider. If you are self employed you need to contact your local college or training provider.

  • I expect to obtain Professional Membership during the five year life span of my new Trainee card. However, the membership could take more than five years to achieve. Will I be able to renew the Trainee card?
  • The rules state the card is non renewable. However, CSCS does not wish to prevent cardholders from achieving their professional membership. In this scenario it is likely CSCS will consider a renewal if the cardholder can submit evidence of their professional membership achievement timeline.

  • What happened on 1st August 2016?
  • From 1 August 2016 the following Trainee card requirements were introduced:

    • Only one Trainee card (irrespective of occupation) is available
    • The card is red in colour and clearly marked “Trainee”
    • The occupation is not displayed on the reverse of the card. It simply says “Trainee”
    • The card is valid for 5 years and is non-renewable
    • Prior to applying for a card an applicant must register for a CSCS recognised construction related qualification
    • SSSTS, SMSTS and NEBOSH General are not accepted as routes to a Trainee card
    • Applicants must have completed the appropriate CITB Health, Safety and Environment Test less than 2 years prior to applying for their Trainee Card
    • Applicants must complete their qualification before the Trainee card expires
    • On completion of the qualification applicants can move onto a skilled CSCS card.
  • What does “introducing smart technology by 2020” actually mean?
  • CSCS cards have smart chips embedded which can be used for verifying cardholders’ details and other applications. Using this technology makes cards harder to forge and also more useful for recording and accessing other information. How scheme operators decided to implement this requirement is up to them. If required, CSCS and its IT partners can provide advice and help with implementation of smart technology

  • Will card scheme operators incur costs for becoming CSCS logoed?
  • CSCS will not charge for auditing schemes against the CLC criteria or supplying the logo. There may be extra charges from card producers for adding the logo which card schemes would need to consider.

  • When do card scheme operators have to meet the requirements?
  • The CLC action states “A transition process to bring all existing cardholders up to the minimum standard by 2020 will be agreed and implemented”. So if plans are not in place by 2020 a card scheme will be prevented from displaying the logo.

  • What do card scheme operators have to do to comply?
  • They will need to meet the requirements set out by the CLC.

    In early 2015 CSCS completed an internal audit of the scheme against the CLC’s requirements. The results of this audit may be useful to other scheme operators to help them to determine what actions they need to take to ensure their scheme is compliant with the CLC’s stipulations.

  • How much does training cost?
  • Costs will vary, depending on the qualification your employees need to obtain. Check which qualifications are recognised for the job they do using the CSCS cardfinder.

  • What training do I need to put in place for my employees?
  • Training requirements will vary depending on your employees’ occupation and experience. You can either register them for the S/NVQ or other recognised qualification relevant to their job. Visit the CSCS cardfinder. Cardfinder will confirm which qualifications are recognised for each occupation, which CSCS card to apply for and which CITB Health, Safety & Environment test needs to be passed.

    Alternatively it may be appropriate for you to consider assessment using On-site Assessment and Training (OSAT) or Experienced Worker Practical Assessment (EWPA). You can find out more about these routes from your employer, training provider or local college.

  • Is there any funding to support my employees in getting an NVQ?
  • There may be funding available depending on your circumstances. Your company may be able to claim some of the costs through their CITB Training Plan.

  • Will I have to pay more for my card in the future?
  • CSCS has no plans to raise the price of the card.

     

  • My occupation does not have a relevant NVQ? What do I do?
  • CSCS is aware there are occupations without nationally recognised qualifications. Where appropriate, work is already underway to develop new nationally recognised qualifications for these occupations.

  • How do I find out what qualifications are available for my occupation?
  • Visit the CSCS cardfinder to confirm which qualifications are recognised for your occupation, which CSCS card to apply for and which CITB Health, Safety & Environment test you need to pass.

  • I don’t have an NVQ, does that mean I will have to get qualified?
  • It depends on the type of card you have:

    • CSO – CSCS no longer issues these cards. There is information here about what you need to do when this card expire
    • CRO – CSCS will stop issuing Construction Related Occupation (CRO) cards in April 2017. All CRO cards issued from 1st October 2015 will expire on 30th September 2017 and are not renewable. You will be expected to register for a nationally recognised construction related qualification before the card expires. Read more about the CRO card changes.
    • IA – If you obtained your CSCS card through Industry Accreditation (IA), sometimes known as grandfather rights, you will be able to renew it without achieving an NVQ. However, there is an expectation from the CLC that we develop a plan to move all industry accredited cardholders to a recognised qualification by 2020.
    • Profiled Route – CSCS stopped accepting applications via the Profiled Route in April 2016 but cards already obtained this way are renewable. Read more about the Profiled Route changes.
    • AQP, PQP and visitors – These cards will continue to be renewable.
  • My current card does not have a CSCS logo, will I still be able to get onto site with it?
  • The CLC has asked industry, including trade associations, contractors, clients and government to specify and promote card schemes carrying the CSCS logo with no equivalents accepted. It is our understanding that the vast majority of principle contractors and homebuilders intend to adhere to the CLC strategy.

    Many industry card schemes are already engaging with CSCS and we believe most others are developing plans to meet the CLC’s requirements to qualify for the CSCS logo.

    Several card schemes are in the process of applying for the CSCS logo and we hope to be making further announcements as more schemes meet the CLC requirements and sign agreements with CSCS.

    If your card scheme has not already engaged with CSCS to discuss displaying the CSCS logo, we would encourage you to ask a representative from your card scheme to contact CSCS to discuss the CLC’s requirements and what they need to do to meet them.

  • Who’s going to pay for me to get qualified?
  • There may be funding available depending on your circumstances. If you are employed your company may be able to claim some of the costs through their CITB Training Plan. If you are unemployed you should talk to your Job Centre.

  • How much does it cost to get qualified?
  • It depends on the qualification you need to obtain. Check which qualification you will need for the job you do using the CSCS cardfinder.

  • How do I get qualified, who do I contact?
  • If you are employed talk to your manager or training provider. If you are self-employed you need to contact your local college or training provider.

  • I already have a CSCS card obtained through the Profiled Route, am I affected by this decision?
  • Existing cards issued under Profiled Route will remain valid and can be renewed as normal provided applicants renew their cards in line with CSCS scheme requirements.

  • I have years of experience why do I need a qualification to prove that I’m a skilled site manager or supervisor?
  • While experience is important, the construction industry’s aim is to improve standards and safety on UK construction sites. This is why clients, employers and contractors want construction workers to achieve a nationally recognised qualification for the occupation they are working in.

    Employers are increasingly using CSCS cards as a means to check that workers on their sites have the correct qualifications for the job they are doing. Profiled Route tells your employer you do not hold a nationally recognised construction related qualification.

    You are required to obtain a Construction related NVQ/SVQ levels 4, 5, 6 or 7 in the relevant construction management level qualification.

    The qualification you need to achieve will depend what job you do on a construction site. Check the requirements using the CSCS Card Finder.

  • Why is CSCS stopping accepting new Profiled Route applications?
  • Profiled Route was introduced in 2011 and was intended for construction site managers or supervisors who have on site experience but do not hold a nationally recognised qualification in construction. Applicants are only required to submit evidence of their experience for independent review to qualify for a card.

    The construction industry has since told CSCS that it wants to qualify the workforce. This means clients, employers and contractors want construction workers to achieve a nationally recognised qualification for the occupation they are working in.

    Profiled Route does not support industry’s desire for a qualified workforce – it tells your employer you do not hold a nationally recognised construction related qualification.

    On this basis Profiled Route is no longer fit for purpose. CSCS has consulted with industry to determine the best way to address this issue. From 1st April 2016 CSCS will stop accepting new applications for Profiled Route.

    The introduction of these new measures is a practical approach to industry’s desire for a fully qualified workforce.

  • Why stop issuing CRO’s in March 2017 when cards are valid until September 2017?
  • CSCS believes it isn’t appropriate to issue a card which is valid for less than six months as it would add additional and unecessary renewal costs to the card holder.

    A card issued in March 2017 will last for six months and will not be renewable. Before it expires the CRO card holder must achieve or be registered for a recognised construction related qualification and apply for the appropriate CSCS card for their job.

  • What evidence do I need to confirm I am qualified?
  • It depends on which qualifications you have and which card you are applying for. Check the requirements on cardfinder.

  • No qualification exists for my occupation, what should I do?
  • Talk to your employer to agree the best course of action.

  • How do I get qualified, who do I contact?
  • If you are employed talk to your manager or training provider. If you are self employed you need to contact your local college or training provider.

  • Isn’t this just CSCS’s way of selling more cards?
  • CSCS does not envisage issuing more cards as a result of this change. Instead, workers will be qualified and have the correct cards for the work they are carrying out, which has always been the main objective of the scheme.

  • I renewed my CRO card before 1st October and it expires after September 2017, what do I need to do?
  • Your card will remain valid until its expiry date. However, before it expires you must achieve or be registered for a recognised construction related qualification for your occupation.

  • Why are CRO cards being withdrawn?
  • In 2015 the Construction Leadership Council (CLC) announced (via the Industrial Strategy: Construction 2025) that skills certification card schemes carrying the CSCS logo must operate with nationally recognised qualifications (NVQs or approved equivalents) in place for all occupations.

    The CRO card was intended for those occupations for which there are no nationally recognised qualifications and as such does not meet the requirements of the CLC. As a consequence, CSCS will cease issuing the CRO card at the end of March 2017.

  • What happens if I have registered for but not completed my qualification by September 2017?
  • You will be able to apply for the Experienced Worker card. This card is valid for one year and is not renewable. You will be expected to complete your qualification by the time your Experienced Worker card expires so that you can move onto the appropriate skilled card for your occupation. If you do not complete your qualification by the time the Experienced Worker card expires you will be unable to obtain any other CSCS card.

  • How much does it cost to get qualified?
  • It depends on the qualification you need to obtain. Check the requirements here

  • Why is the CRO card being withdrawn?
  • CSCS’s primary objective is to provide evidence that individuals working on construction sites have the required training and qualifications for the work they carry out.

    CRO cards do not support industry’s desire for a qualified workforce – it tells your employer you do not hold a nationally recognised construction related qualification.

    The majority of CRO cards do not require qualifications and applicants only need to pass the CITB Health, Safety and Environment test and obtain a declaration from a third party, usually an employer, that they meet the requirements for the card.

    CSCS issues over 12,000 CRO cards per month. This demonstrates CRO cards are being used by site workers as the fastest route of entry to site without the need or commitment to be qualified.

    The CRO card is no longer fit for purpose and CSCS has consulted with industry to determine the best way to address this issue. From 1st October 2015 new measures will be introduced which will pave the way for the eventual withdrawal of the CRO card.

    The introduction of these new measures is a practical approach to industry’s desire for a fully qualified workforce whilst simultaneously improving standards and safety on UK construction sites.

  • I’m not qualified, what do I need to do?
  • The qualification you need to achieve will depend what job you do on a construction site. Check the requirements here

  • Who’s going to pay for me to get qualified?
  • There may be funding available depending on your circumstances. If you are employed your company may be able to claim some of the costs through their CITB Training Plan. If you are unemployed you should talk to your Job Centre.

  • What occupations are on the CRO approved list?
  • The current list is here and will be unavailable once CRO cards cease to be issued on 31st March 2017.

  • How much does it cost to take the CITB health safety and environment test?
  • From 1st September the price increased from £17.50 to £19.50, the first price change in 10 years.

    To apply for a CSCS card you must have the appropriate construction related qualifications and training and, in most cases, you must pass the separate CITB Health safety and environment test within the previous two years.

    Please note: The price change only applies to the Health safety and environment test that is owned and run by CITB. The price of your CSCS card remains at £30.

    Find out more about the CITB test here.

  • What happens if my application for a CRO card arrives with CSCS before the 1st April 2017?
  • If your application is received on or before 31st March 2017, you will be able to obtain a CRO card. However, the card will expire on 30th September 2017 and will not be able to be renewed.

  • What happens after September 2017?
  • No new CRO cards will be issued. You will be expected to apply for the correct card for your occupation. Check the requirements here.

    CRO cards issued before 1st October 2015 that expire after 30th September 2017 will remain valid until their expiry date.

  • What is CSCS?
  • Although most people are familiar with CSCS there are many views expressed regarding its purpose and what it means to have a CSCS card. To summarise:

    A CSCS card is:

    • A certification of the cardholder’s identity
    • A certification of the cardholder’s qualifications
    • A certification of the cardholder’s training

    A CSCS card is not:

    • A passport to gain entry to site
    • A competency card
    • A guarantee of a cardholder’s competence
    • A Health and Safety card
    • A card for off-site employees
    • A certification of the cardholder’s fitness to work
    • A record of the cardholder’s work experience

    Holding a CSCS card verifies your identity and shows employers that you have the required training, qualfications and experience for the type of work you carry out on a construction site.  Most major contractors and homebuilders require workers on their sites to hold a valid CSCS card.

     

     

  • Why have the green card application requirements been changed?
  • CSCS’s purpose is to provide a scheme for the construction industry that certificates site workers’ training and qualifications.  The CSCS green ‘Construction Site Operative’ card did not fulfil this requirement.  Many workers who carry out skilled occupations on site have been applying for green cards as the easiest way to gain access to site.

    This made it difficult for contractors to use CSCS cards as a reliable method to check that site workers had the appropriate skills to work on site safely and effectively.

    The green card has now been renamed ‘Labourer’ and applicants are required to achieve a Level One award ‘Health and Safety in a Construction Environment‘ or a recognised equivalent.  Further information about the CSCS green card changes is available here.

  • Who checks CSCS Cards?
  • Cards are usually checked by Site Managers or Supervisors at the site entrance.  This is to ensure that you hold the relevant qualifications for the type of work you will be carrying out on the site.  It is usually the main contractor or the construction client who have specified the use of CSCS cards.

    Most principal contractors and major house builders insist that all workers on their sites hold a valid CSCS card.  If you do not have a valid card you may be denied access to site.

  • How does the card application process differ between an Employers Apprenticeship and an Approved Appenticeship?
  • There are two routes to obtain a CSCS Card through an apprenticeship.

    Employers Apprenticeship (Blue & Gold Card)

    The card applicant will need to provide a copy of their final completion certificate from the employer with whom they completed the apprenticeship with details of when it was completed. They will also need to provide copies of their Individual’s City & Guilds (Craft or Advanced) Certificates.  The applicant will then be issued with a blue CSCS Card if they have the Employers Apprenticeship and Craft City & Guilds.  A gold CSCS Card will be issued if they provide copies of Advanced Craft City & Guilds Certificates with the Apprenticeship Papers.

    Approved Apprenticeship (Gold Card)

    The card applicant will need to provide copies of their fully Indentured Apprenticeship papers gained through the  apprenticeship provider eg NJCBI. Different providers will have different types of certificates for their apprenticeship.

    If the card applicant can provide copies of City & Guilds Certificates with this as well, this will be included on the reverse of the card.

    If the card applicant does not have their apprenticeship documents find out more about the appeals process here.

  • What is 'industry accreditation' or 'grandfather rights'?
  • For some types of CSCS card applicants could previously apply based upon experience as evidence of their knowledge. This was known as Grandfather Rights or Industry Accreditation. CSCS no longer accepts card applications by this method.

    Use the cardfinder to check what qualifications you need for your occupation in order to apply for a CSCS card.  Alternatively you can call the CSCS Contact Centre on 0344 994 4777. This is a local rate number.  Calls cost 5p per minute from a landline (mobile phones may vary) .

  • Are CSCS cards recognised across the UK?
  • Yes, CSCS is UK based and used widely in England, Northern Ireland, Scotland and Wales.

    Cards issued in Northern Ireland, however, are managed by a scheme affilated to CSCS called CSR (Construction Skills Register).  You can call CSR on 028 9087 7150  or visit www.cefni.co.uk to find out more.

  • Where can I obtain the look-up tables to decode data stored in the public mifare sector on CSCS smartcards?
  • The look-up tables to interpret the Qualifications, Scheme and Type of CSCS Card stored in Mifare sector 0 can be downloaded from here. The tables are dynamically updated each time a new Qualification, Scheme or Type of Card is created.

  • Can CSCS smartcards be read offline?
  • Yes, CSCS cards can be read offline.

    The card reader software or mobile device app will automatically choose either online or offline mode depending on whether you are connected to the Internet. In offline mode the data displayed on screen is read straight from the CSCS card. In online mode the data on the card is first checked against the CSCS database to make sure it is completely up to date before being displayed on screen.

    Please Note: The first time you try to read CSCS cards online you will be asked to register the CSCS go smart Software by entering your name, organisation and email address.

  • What sort of card readers can be used to view CSCS smartcards using a computer or laptop?
  • There are many card readers that will work with CSCS smartcards.  Prices start from around £40 + VAT and you can purchase them from CSCS’ preferred supplier or from another supplier. Before purchasing check that the readers you choose are PC/SC accordant conforming to protocol T=0 (contact interface) or T=CL (contactless interface) or you will not be able to read CSCS SmartCards.

    Reading a valid CSCS SmartCard will display the cardholder’s details and photograph on the computer screen, which will demonstrate that the card is genuine and will verify the information printed on the card.

    The CSCS SmartCard is a dual interface card, which means it can be read using a contact reader (one where the card is inserted into a slot in the reader), or a contactless reader (one where the card is simply placed on the outside surface of the reader). Contactless readers cost slightly more but read SmartCards more quickly.

    Only PC/SC accordant SmartCard readers conforming to protocol T=0 (contact interface) or T=CL (contactless interface) will be suitable for reading the CSCS SmartCard. A selection of models that have been tested for compatibility are available from CSCS’ preferred supplier.

    Before a reader can be used, it will be necessary to install special CSCS software on to your PC or laptop, and you may also need to load a driver that comes with the reader. The CSCS software is downloadable free of charge here. Alternatively, it will be available to purchase on a CD-ROM as part of a package with a reader from CSCS’s preferred supplier.

    Once the software is running, all that remains is to plug the reader into your computer and insert the card.

  • What should I do if a CSCS smartcard is lost?
  • You should apply for a replacement card in the usual way. The original card will be cancelled so if someone tries to read it online, it would state that the card is no longer valid.

  • What is the technical specification of the smartcard used by CSCS?
  • It is a dual interface JCOP31 36KB Javacard with 1k Mifare.

  • What is the Mifare authentication key code required to access the CSCS data in the public mifare sector?
  • To read the publicly accessible data held in sector 0, your Mifare application must authenticate with the card using Mifare Key A for Sector 0 with a key value of 0xFFFFFFFFFFFF.

  • The CSCS go smart software is prompting me for a user name and password. What should I do?
  • If your company uses a web proxy or Internet gateway appliance that requires user authentication, the CSCS go smart Software will attempt to authenticate in exactly the same way as your web-browser. Therefore, if you are usually prompted for a username/password to access the Internet, the CSCS go smart Software will prompt for these in exactly the same way.

    If you are continually prompted for a username and password and are unable to synchronise CSCS smartcard, please refer to My Web proxy or firewall is preventing connections to the CSCS servers, what can I do? 

  • My web proxy or firewall is preventing connections to the CSCS servers. What can I do?
  • If the CSCS go smart application is unable to communicate with the CSCS servers it is probably because your IT department have defined a policy to prevent such connections. To overcome this your IT department will need to update the rules on the web proxy/Internet gateway to permit HTTPS traffic to the CSCS servers. HTTPS traffic (port 443) should be permitted to any hosts within the *.cscsreader.co.uk domain. At the very least, HTTPS traffic must be allowed to all of the hosts specified in the application configuration file which is by default installed at the following location:

    “C:\Program Files\CSCS\CSCS go smart software\ USGClientWindows.exe.config”

  • I am trying to check a CSCS smartcard but it won't read?
  • The card you are presenting may not be a valid CSCS SmartCard.  Try reading another card.

    If you are using a computer and the problem persists, check that the CSCS go smart Software is running. If go smart is running, close it down and restart it. Go smart needs to be restarted if your computer has been into hibernation mode or your reader has been moved to a different USB port since you last launched the software.

    If you are using a smartphone or tablet device check that the NFC (Near Field Communiction) is enabled in your device settings. Hold the card against the back of the device, near the top (the general location of the NFC reader, though some models may differ) and with the card facing the device.

  • I'm using Windows 7 and when I present a CSCS smartcard, Windows prompts me to install a driver. Why is this?
  • This is because under Windows 7, Microsoft has implemented Plug and Play support for SmartCards. You can either simply ignore or dismiss the prompt to install a driver, or alternatively you can disable the SmartCard Plug and Play service by following the instruction below.

    To disable SmartCard Plug and Play service on Windows 7.

    1. On the Windows 7 computer, click Start, type gpedit.msc in the Search programs and files box, and then press ENTER.
    2. In the console tree under Computer Configuration, click Administrative Templates.
    3. In the details pane, double-click Windows Components, and then double-click Smart Card.
    4. Right-click Turn on Smart Card Plug and Play service, and then click Edit.
    5. Click Disabled, and then click OK.

    6. You will need to reboot your machine for the changes to take effect.

    For enterprise deployments, SmartCard Plug and Play can be disabled by deploying a Group Policy. For information about administrative templates, see (http://go.microsoft.com/fwlink/?LinkId=152390).

    Further information about windows 7 and smartcard Plug and Play can be found here:http://technet.microsoft.com/en-us/library/dd979547(WS.10).aspx

  • I am getting an error which states 'Error in stage 6 of applet'
  • This is because under Windows 7, Microsoft has implemented Plug and Play support for SmartCards. You can either simply ignore or dismiss the prompt to install a driver, or alternatively you can disable the SmartCard Plug and Play service by following the instruction below.

    To disable SmartCard Plug and Play service on Windows 7.

    1. On the Windows 7 computer, click Start, type gpedit.msc in the Search programs and files box, and then press ENTER.
    2. In the console tree under Computer Configuration, click Administrative Templates.
    3. In the details pane, double-click Windows Components, and then double-click Smart Card.
    4. Right-click Turn on Smart Card Plug and Play service, and then click Edit.
    5. Click Disabled, and then click OK.
    6. You will need to reboot your computer for the changes to take effect.

    For enterprise deployments, SmartCard Plug and Play can be disabled by deploying a Group Policy. For information about administrative templates, see (http://go.microsoft.com/fwlink/?LinkId=152390).

    Further information about windows 7 and smartcard Plug and Play can be found here: http://technet.microsoft.com/en-us/library/dd979547(WS.10).aspx

  • Can I ask workers who hold a partner scheme card to get a smartcard?
  • Not currently, however, discussions are taking place with the CSCS partner schemes on their implementation dates for SmartCards.

  • How do I use the CSCS go smart software once I've installed it?
  • If you are using a computer, ensure that you have correctly installed the CSCS go smart software and that the appropriate drivers for your Smartcard reader are also correctly installed.

    Make sure the CSCS go smart software is running. You should be able to see the CSCS logo in the system tray in the lower right hand corner of your screen.

    Place the CSCS SmartCard on/in your card reader.

    Note: If you are using a Contact reader, please make sure the card is inserted the correct way around.

    Your screen will display the cardholder’s photo and a card image on the left and the cardholder’s details on the right. The card reading mode is indicated in the top left hand corner of the window.

     

    If you are using a smartphone or tablet device, ensure that the go smart app has successfully installed and is fully updated. Check that the NFC (Near Field Communication) is enabled in your device settings.

    Start the go smart app and place a CSCS card against the back and top of the device (the general location of the NFC reader, though some models may differ). Ensure that the front of the card is held facing the device. Once fully loaded, an image of the card and the information on it will be displayed on the screen of the device.

    Note: the go smart app is not compatible with IPhones or IPads.

  • Where can I find the CSCS apps for reading smartcards with my smartphone or tablet device?
  • CSCS apps are available from Google Play. Once installed all you need to do is place a CSCS smartcard on the back surface of the device.

    Please ensure that NFC (near field communication) is turned on within your device settings.

  • How can I check CSCS cards using the smart technology embedded in them?
  • Reading a CSCS SmartCard electronically is simple and can be used in a variety of ways to meet a wide range of IT requirements.

    For site managers and supervisors who prefer to work from PC’s simply download the free go smart software from the CSCS website to your computer.

    By inserting a card into an inexpensive card reader you can view the information about the worker on the screen. If the PC is connected to the internet, then the data can also be validated online. Managers and supervisors can then choose to print the information or store it on a secure database.

    Card readers start from £40 and can be purchased from CSCS preferred suppliers.

    For those who would rather use smartphones or tablets there is a free go smart app available to download from Google Play or the Windows Store. Using either a tablet device or smartphone works in a very similar way. Firstly, make sure that the NFC (Near Field Communications) has been activated in the device settings. Then just hold the card against the top of the back of the card reading device (the general location of the NFC reader, though some models may differ), with the front of the card facing the device. The information from the CSCS card appears on the screen with the option to save it if required.

    Note: The go smart app is not compatible with IPhones or IPads.

  • How do I install the CSCS software on my computer which is needed to read smartcards?
  • Before you can read a CSCS SmartCard using your computer you will need to:

    • Download and install the CSCS go smart Software
    • Install the driver software supplied with your SmartCard reader
    • Connect the SmartCard reader to your computer
    • Start the CSCS go smart Software
    • Place the CSCS SmartCard in/on your reader

    Follow the instructions on the website to download and run the installer.

    Please note: Some users may find that their IT departments have imposed restrictions that prevent downloading or installing programs on to their computers/networks. If you experience such restrictions you will need to consult with your IT department.

    Connecting the Smartcard Reader to your computer

    Most SmartCard readers connect via USB and are supplied with a ‘Driver’ CD. Follow the manufacturer’s instructions for driver installation. Once the drivers are installed, simply connect the SmartCard reader to a free USB port on your computer. Windows should at this point recognise the new hardware and configure the device driver software automatically.

    Starting the CSCS go smart Software

    Once the CSCS go smart Software and the SmartCard reader are installed, you are ready to start reading CSCS SmartCards. To start the software, double-click on the CSCS go smart icon that is on your desktop. A CSCS logo will appear in the system tray (near the bottom right hand corner of your screen).

    When you see the CSCS icon, the program is running in the background. You will not see a window open on your computer until you present a valid CSCS SmartCard.

  • How do I close the CSCS software on my computer?
  • The software can be left running on your computer until you wish to read another card.  However, if you do want to close it, simply right-click using the mouse on the small CSCS icon in the system tray (near the lower right hand corner of your screen) and select ‘Exit’.

  • How do I check for upgrades to the software which is needed to read CSCS smartcards?
  • Upgrades to the CSCS go smart software will be made available online periodically. Providing your computer can access the internet when the CSCS go smart Software is running, you will automatically be informed when a new version is available for download.

  • If the surface of a CSCS smartcard is worn away, how can I tell if the card has expired?
  • When you read a CSCS card using the smart technology embedded in it, the expiry date will be displayed on your screen.  Providing the date on your computer or mobile device is correct, if the card has expired or is about to expire, a warning message will flash on screen – orange if the card expires within the next 3 months, and red if the card has already expired.

    Note: if the card is more than 6 months past its expiry date the cardholder’s details will not appear on screen.

  • What is the profiled route?
  • Profile route was a route to obtaining a black or gold card, available to construction site managers or supervisors who had on-site experience but no national recognised qualifications. Profile route closed on the 31st March 2016.

  • Which certification card schemes are partnered with CSCS and how do I contact them?
  • A list of CSCS partner schemes is available here.

  • Do FAS cardholders need to take the CITB Health, Safety and Environment test to apply for a CSCS Card?
  • FÀS Safepass cardholders are exempt from having to take the Operatives level of the CITB Health, Safety and Environment test when applying for a CSCS card. This is providing the Safepass is current and valid.

    FÀS Safepass cardholders are not exempt from having to take the Manager and Professionals level of the CITB Health, Safety and Environment test.

    CSCS Card holders or affiliated scheme cardholders going from the UK to work on construction sites in the Republic of Ireland will have their CSCS card accepted in lieu of the Safepass card.

    For more information visit www.fas.ie/ or call +353 (0)1 607 0500

  • Other than my trade or occupation can I have other qualifications printed on my CSCS card?
  • Qualifications that can be printed on a CSCS card are:

    • City & Guilds Craft Certificate
    • City & Guilds Advanced Craft Certificate
    • SCOTVEC Advanced Craft Certificate
    • Winter Maintenance Qualified (for Highway Maintenance Operatives)
    • Indentured Apprenticeship (where this is not the main Route of Entry)
    • CAS (Construction Apprenticeship Scheme)

    To add these qualifications to a card, copies of certificates must be sent to CSCS. If they are included with the initial applications there is no additional charge. If a request is made for them to be added after a card has been issued an additional £30.00 must be paid for a new card.

  • I have a construction related HNC, HND or degree. Can I apply for a CSCS card?
  • The CSCS AQP (Academically Qualified Persons) card is available if you have achieved a construction related degree or other construction related academic qualification. You can see the full list of accepted qualifications here

  • What qualifications do I need for my occupation to be able to apply for a CSCS card?
  • Use the CSCS Cardfinder to find out which qualifications you require.

  • What should I do if I get promoted or change occupation?
  • Use the CSCS Card Finder to find out if you need a different type of card or if you need to update the information on your existing card.  This will depend on your new occupation. Alternatively you can contact the CSCS Helpdesk on 0344 9944 777 for advice.

    More information about how to apply for a CSCS card can be found here

  • What should I do if I've gained my qualification outside of the UK?
  • You should contact UK NARIC.

    UK NARIC  is the National Recognition Information Centre for the UK and is the national agency responsible for information provision on international education and qualifications. UK Naric provides recognition service and comparability information of international qualifications from 183 countries worldwide with those in the UK.

    To apply for a CSCS card construction qualifications must be mapped and be directly comparable to an NVQ or SVQ at the appropriate level.

  • I've lost my apprenticeship certificate. What should I do?
  • Depending on the type of apprenticeship you completed, one of the following organisations may be able to help you:

    Building

    The National Joint Council for the Building Industry – Tel: 0844 576 3556

    In Scotland – Building Apprenticeship and Training Council – Tel: 0131 556 8866

    Thermal Insulation

    National Joint Council for the Thermal Insulation Contracting Industry – Tel: 01325 466704

    Felt Roofing

    The National Joint Council for the Felt Roofing Contracting Industry – Tel: 01444 440027

    Glazing

    National Joint Council for the Flat Glass Industry – Tel: 020 7403 7177

    Mastic Asphalting

    Mastic Asphalt Council – Tel: 01424 814400

  • I have been doing my job for a long time and do not want to go back to college to get a vocational qualification. Are there any other options for me?
  • OSAT and EWPA
    Depending on the type of work you carry out you may be able to undergo Onsite Assessment and Training (OSAT).  This process assesses  existing skills and experience and translates this into a nationally recognised qualification such as an NVQ or SVQ. Assessments are carried out whilst on site so no need to take time off to go to college.

    There is also the Experienced Worker Practical Assessment (EWPA).  This is a fast route available through the CITB awarding body, CSkills Awards. It is for workers with a minimum of 5 years experience and who do not need further training. The skills needed to pass the NVQ are included in one task which is observed by an approved assessor. EWPA is currently only available for level 2 qualifications in certain trades.

    Contact your college/training centre for further information regarding these options.

     

  • How can I find out where I can take an NVQ or SVQ?
  • Contact your local college of further education.  There are also private training centres across the UK offering construction related vocational qualifications.

  • Which level of CITB Health, Safety and Environment Test should I take?
  • The type of CSCS card you are applying for will determine the level of test that you need to take. Further information on this can be found on the CSCS Card Finder and on the Types of Card page.

     

     

  • What is the CITB Health, Safety and Environment Test?
  • It is a multiple choice test on health, safety and environmental issues in construction,  usually taken on a touch screen. It can be booked at venues around the UK.  Find out more about the test and how to make a booking here.

  • Do the fees for the card and the test include VAT?
  • The £30 cost for a CSCS card is inclusive of VAT.  The CITB Health, Safety & environment Test costs £19.50 and is VAT exempt because it is a training/educational test.

  • Can my employees take the test at our premises to save time and travel costs?
  • If there are at least 16 people taking the CITB Health, Safety and Environment Test at one time, you can arrange for the mobile testing unit to be brought to a location of your choice (as long as it’s large enough for the vehicle to gain access) by calling the Corporate Health, Safety and Environment Test Booking line on 0344 994 4492.  There is more information about the test here.

  • Can I buy materials to help me revise for the CITB Health, Safety and Environment Test?
  • There are various test question books available so ensure you purchase the right one for the level of test you are taking. For example, there are specific revision aids for the Managerial and Professional Health, Safety and Environment Test.

    They are all available from high street and online booksellers or by calling 0344 994 4488.  Find out more about the test here.

  • Can I get a refund if I decide that I do not need a CSCS card?
  • No. The CSCS application fee is non-refundable.

  • Who can sign the CSCS application form if the applicant is self employed?
  • When an individual is self employed their form should be signed by their main client or contractor. For people who own their own company, their form will need to be signed by their business partner or main client or contractor.

    They are signing to certify that the applicant is applying for the right type of card and holds the right qualification for the type of work they carry out on site.  They are also verifying the individual’s identity.

  • Which card should I apply for?
  • It depends on the type of work you carry out, your experience and your qualifications.  Find out which is the right card for you by using the CSCS cardfinder.

  • I am a member of a professional body. Do I still have to gain an S/NVQ?
  • It depends on which professional body you belong to. Many of them have worked with CSCS to have their membership mapped against CSCS criteria. Members of professional bodies recognised by CSCS can then apply for a PQP card without the need to undertake an S/NVQ. You can see a full list of recognised professional bodies here.

  • Is there any funding available to help with the cost of training and applying for a card?
  • Funding is not directly available from CSCS, however, if you are unemployed your local JobCentre Plus office should be able to provide advice about financial help that may be available.

    Construction businesses who are registered for CITB levy have access to funding and support services for skills and training.  Find out more here.

  • Can I renew a red Experienced Worker CSCS card?
  • No, the Experienced Worker CSCS Cards are non renewable as the card holder should have been working towards and gained the appropriate NVQ or SVQ (or QCF equivalent) qualification. It should be replaced by a blue, gold or black skilled card on achievement of an appropriate vocational qualification.  Visit the types of card page to find out more.

  • Can experienced managers and supervisors apply for a CSCS card without achieving an NVQ?
  • If you hold an academic qualification you may be able to apply for an AQP card. If you are a member of a competence assessed professional body you may be able to apply for a PQP card. If you have registered for a NVQ level 3 or higher (but have yet to complete it), then you are able to apply for the Experienced Technical, Supervisor or Manager card. This card is valid for 3 years and is non-renewable.

  • How do I register a complaint if I am unhappy with the service?
  • Please write to us at CSCS, PO Box 114, Bircham Newton, King’s Lynn, Norfolk, PE31 6XD or email customerservice@cscs.co.uk

  • Can I use the CSCS logo on my letterhead, brochures, website etc?
  • As a general rule, we no longer permit third party organisations to reproduce the CSCS logo.

    This decision was made to avoid actual or potential confusion with our separate certificatory function.

    Therefore, if you already display the CSCS logo (whether on your website or otherwise), please remove it as soon as possible.

    Please note the above does not prevent organisations from making bona fide references on websites or otherwise to CSCS (either by its corporate name Construction Skills Certification Scheme Limited, or by its trading name CSCS) in order to identify it or the services that it provides, but we request that any such reference be approved by the CSCS team.

    Requests for such approvals should be emailed to CSCS at communications@cscs.co.uk

    Should you wish to discuss this further please contact CSCS via the email address above.

  • How do I find my nearest CITB Health, Safety and Environment test centre?
  • You can find your nearest CITB Health, Safety & Environment test centre by using the online booking system or you can call the information and booking line on 0344 994 4488. If the person taking the test needs additional support (eg. accessibility or literacy) please call the booking line to discuss the requirements.

    Find out more about the test here.

  • How do I book a CITB Health, Safety and Environment Test
  • You can book online or you can call the information and booking line on 0344 994 4488.

    You’ll need a credit or debit card to pay the £19.50 fee and either your NI (national insurance) number or a CITB or CSCS registration number.

    Find out more about the test here.

  • What qualifications do I need to have to apply for a CSCS card?
  • It depends on the job you do, your experience and your qualifications.  Find out what you need to do by using our cardfinder.

  • How much does a CSCS card cost?
  • CSCS cards cost £30. There is more information about applying for a CSCS card here.

    There are some organisations which will charge you more. If you are asked to pay more than £30, find out what the additional cost is for before you decide whether you want to use their services.

  • How long will it take for my CSCS card to be sent to me?
  • It depends on how you apply.  There is information on the various options and requirements here.

  • How do I apply for a card?
  • You can check the various routes and requirements here.

  • What should I do if I suspect someone is using a fraudulent card?
    1. Retain the card if possible
    2. Make photocopies of front and back
    3. Record cardholder’s name and address
    4. Ask cardholder where the card was obtained from
    5. Call the local police and report the matter
    6. Refuse access to site (subject to company rules)
    7. Forward copies of all evidence to Operations Team; CSCS Ltd, The Building Centre, 26 Store Street, London WC1E 7BT marked “SUSPECTED FRAUDULENT CARD” with details of the crime number given by local police.

    CSCS will fully support any prosecution with technical and factual evidence.

  • I've lost my card. How do I get a replacement?
  • A duplicate card can be requested from the CSCS Helpline on 0344 994 4777, this will cost £30.00 and payment can be taken over phone using a credit/debit card.