Why Teleperformance and ICREON?
Throughout 2018 a detailed procurement process for both the contact centre and technology contracts took place. During this time potential providers were invited to submit their proposals for running the service. Shortlists were drawn up for both contracts and a number of providers for each contract were invited to interview.
Both Teleperformance and ICREON consistently demonstrated a high-quality approach to delivering the service and emerged as the standout candidates.