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Service update

Published: June 30, 2015

As the demand for more workers on construction sites increases to meet rising work levels, the volume of calls and applications to the CSCS Contact Centre for CSCS cards has grown rapidly.

Please note current waiting times are as follows:

Applications made by post – 25+ days

Applications made using the employer application form – 30+ days

Applications made by phone – card despatched on the next working day,

Responses to emails sent to the CSCS Contact Centre are taking up to 13 days.

CSCS Chief Executive Graham Wren says: “Current demand is placing a strain on contact centre services and we apologise for the increased length of time it is taking to process your calls and applications. We are working closely with our service provider CITB to minimise these delays where possible.”

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