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We are experiencing high call volumes

Published: January 31, 2018

Our service provider CITB are experiencing high call volumes and this has increased the call waiting times at our contact centre.

We apologise for the increased length of time it has taken to answer your calls. We are working with CITB to introduce a number of new measures, including the hiring of additional staff, to ensure the service is returned to normal as soon as possible. We expect to see improvements to the service over the next few weeks.

In the meantime, to assist in reducing the wait times, please be advised that our busiest times are between 12.00 – 14.00 and 16.00 – 18.00. Calling outside of these times will reduce your wait.

If you have a question about CSCS, you may find it easier to use the new webchat service on the CSCS website.

Web Chat is a quick and easy way of talking to the CSCS team without the need to pick up the phone. Simply wait for the Web Chat box to appear on the CSCS website, submit your question and a member of the team will be soon be in touch.

Please note: Web Chat can only be used for general enquiries. Should you have a question regarding an ongoing application then please contact the CSCS team by calling 0344 994 4777 or emailing [email protected].

For those enquiring about replacing their CRO cards please visit This webpage will explain all you need to know about replacing your CRO card.

Alternatively, for anyone wanting to know what card they can apply for, please use the Card Finder tool on the CSCS website Card Finder is the quickest way to find out which card to apply for. Simply enter your occupation into Card Finder, follow the steps on the screen and Card Finder will tell you which card you can apply for.

For those looking to book the CITB Health, Safety and Environment test please visit

Thank you for your patience while the work takes place to improve the service.