How will CSCS use the money it gains from the price increase to improve the service?
For more than 20 years the CSCS’s application processing and contact centre has been delivered under contract by the CITB. In November 2017 CITB notified CSCS of their intention to withdraw from delivering the service.
Since then we have been working on identifying a new service provision.
We intend to introduce new and smarter ways of working, such as an option to complete the whole process, including payment, online. This will speed up the application process and help tackle fraudulent applications.
Modernising the application process is a key priority for the CSCS Board and the additional investment will ensure the card continues to add value and play its part in improving standards and safety on UK construction sites.