Privacy & cookies policy

Construction Skills Certification Scheme Limited (“CSCS”/“We”/“Us”) are committed to protecting and respecting your privacy.

This Privacy and Cookie Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  If you have any questions about this Privacy and Cookie Policy and/or the processing of your personal data under the UK Data Protection Act 1998, you can reach us by email at [email protected].  Alternatively, you can contact us at:

Construction Skills Certification Scheme Limited
The Building Centre
26 Store Street London

We review this Privacy and Cookie Policy regularly.  Occasionally we may need to make changes or additions to the Privacy and Cookie Policy that may affect how we handle your data.  We will post new versions of this on our website (the “Site”).  We may also notify you of changes to this Privacy and Cookie Policy by email.

The Law

The legislation that applies to this privacy policy includes the:

  • Data Protection Act 1998 (DPA)
  • EU Data Protection Directive 95/46/EC
  • Regulation of Investigatory Powers Act 2000
  • Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000
  • Electronic Communications Data Protection Directive 2002/58/EC
  • Privacy and Electronic Communications (EC Directive) Regulations 2003
  • General Data Protection Regulation ((EU) 2016/679) (GDPR) as introduced into national law on 25 May 2018
  • Guidance and codes of practice issued by the Information Commissioner
  • Any successor legislation to the DPA and GDPR.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you may provide: by filling in forms on the Site; on forms or documents you send to us by post; or by telephone. This includes information provided at the time of registering to use the Site, by subscribing to our services or requesting further services whether on-line or by post or telephone.  Such information may include your name, age, postal and email addresses, telephone number, national insurance number and qualifications.  We may also ask you for information when you report a problem with the Site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through the Site and of the fulfilment of your requests.
  • Details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

Cookies and IP addresses

When you access the Site, some information in the form of a “cookie” or similar file may be automatically downloaded to your computer. This helps us to enhance the on-line experience of visitors to the Site. If you do not want cookies sent to or stored on your system, most Internet browsers will allow you to delete or block cookies from your computer hard drive, prevent them from being stored or signal a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about these functions. However, please note that if you use your browser settings to delete or block cookies you may not be to access all or parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit the Site. If you continue to use the Site, you agree to our use of cookies, as explained in the table below.

We may use navigational data for system administration and to report aggregate information to our advertisers or other stakeholders. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This means that your session will be tracked, but you will not be identified. We use cookies to track the pages that you visit on the Site and to ensure that you do not see the same information repeatedly. We may also collect non-personal information, such as number of Site visits and tracking patterns of page viewing, to monitor the performance of the Site and make improvements to it.

Cookie Name Purpose More Information
Google Analytics _utma
These cookies are used to collect information about how visitors use the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. See this link for an overview of privacy at Google
Cookie Message cc_cookie_decline
These cookies stops the cookie message appearing on every page load.
Session Cookie PHPSESSID This cookie remembers login states.
To display video on our website we use the you tube video player, which uses cookies to play and store preferences. you can read the you tube privacy policy here for more information on their use of cookies


Please note that our advertisers may also use cookies, over which we have no control.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit, please visit

Where We Store Your Personal Data

Sometimes we may transfer your details to third parties outside of the European Economic Area (EEA). If this happens we will make sure the transfer and storage of your information still complies with UK or EEA laws and this privacy policy.

Safeguarding Personal Information

CSCS is committed to protecting the security of your personal data. We use a variety of technological, physical and organizational protections and procedures to help protect your personal data from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal data, CSCS cannot ensure or warrant that the personal data or private communications you transmit to us will always remain private, and you do so at your own risk.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving the Site to protect access to your information from subsequent users.

How We Use Personal Information

CSCS uses your personal information to:

  • administer and provide the CSCS scheme;
  • send communications to you such as information, news or surveys about the CSCS scheme;
  • carry out our obligations arising from any contracts entered into between you and us;
  • prevent fraud and other prohibited or illegal activities;
  • meet legal and regulatory requirements;
  • notify you about changes to our services, including contacting you by email, telephone or post; and/or
  • otherwise, as disclosed to you at the point of collection.

Other Parties with Whom CSCS May Share Personal Information

We may share your personal information with our suppliers who administer the CSCS scheme in order to provide you with the relevant Smartcard on our behalf. We may also disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
  • in order to enforce or apply our terms of use and other agreements;
  • to protect the rights, property, or safety of CSCS, our customers, or others.  This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
  • to help CSCS or our affiliates analyse and/or improve our communication or relationship with you.

Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

If you have a CSCS Smartcard, by allowing your CSCS Smartcard to be used with a card reader or smartphone with NFC capability, you acknowledge and agree that the person using the reader will be able to view your name and occupational competencies and other personal data either stored on or accessed by using the CSCS Smartcard to which you have given your consent.

CSCS accepts no responsibility or liability for any issues arising in connection with the third party’s use of your personal data stored on the CSCS Smartcard.

Selecting Your Communication Preferences

You may change or withdraw your consent to receive communications from CSCS any time, subject to legal or contractual restrictions and reasonable notice, by contacting CSCS’ customer service department at [email protected] In some circumstances, a change in or withdrawal of consent may limit our ability to provide products or services. Because some communications are developed in advance, you may sometimes receive solicitations after we receive a change in your consent to provide you with communications.  Unless you advise us otherwise, by continuing to deal with CSCS or our affiliates, you have consented to the collection, use and disclosure of your personal data as explained in this Privacy and Cookie Policy.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

How You Can Access Your Information

CSCS wants to help you keep your personal information accurate. To review, verify or correct your personal information, please contact our customer service department at the email address given below.

You have the right to access information we hold about you. You may at any time request a copy of the data we hold on you by sending an email to [email protected]

Changes to our Privacy and Cookie Policy

Any changes we may make to our Privacy and Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. We encourage you to periodically review this Privacy and Cookie Policy to be informed of how CSCS is protecting your personal data.