Skip Content

CSCS Smart Check Support Page

If you’re having problems using CSCS Smart Check, we recommend firstly trying the card read again before using the Manual Input option if you haven’t already.

If you’re still experiencing problems, restart the app, check you have internet or mobile data signal and ensure you are using the latest versions of both the app and the operating system on your device. If you require further assistance, please contact the appropriate card scheme via the corresponding URL listed at the bottom of this page.

Expired and damaged cards

Expired or damaged cards will not display on CSCS Smart Check.

These cards should be handed back to their owner and it be requested that they contact the relevant card scheme to arrange a replacement card.

Damaged cards that can still be read manually should afford the holder access to the site but those with expired cards must renew prior to being allowed on.

CSCS Alliance contact details

The contact details for all card schemes carrying the CSCS logo. Please contact the relevant scheme if you experienced difficulties with the CSCS Smart Check app.