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Online application issues

Published: January 30, 2020

We are experiencing some technical issues with our new online application service and this has increased our card processing times.

In most cases cardholders can apply online for their own CSCS card without any issues. These cards are generally processed and delivered within 3-5 working days.

However, employers applying online for cards on behalf of their employees may be experiencing problems.

We are working hard to fix these issues and apologise for any inconvenience caused.

In the meantime, here is some advice to assist with your applications:

Employer applications:

We are experiencing a number of issues with the employer application process. These include:

  • Applications not saving
  • Missing applications
  • Cards not processed/delivered

Our team is working to resolve these issues.

In the meantime, please apply as normal and your applications will be processed, and cards delivered within 10 working days.

Non urgent employer applications:

If you are an employer and your applications are not urgent we request that you wait until the issues with the employer application system have been resolved. Your assistance here would be greatly appreciated.

Renewals:

The renewals issue is now resolved. Individual applicants wishing to renew an existing card can now proceed with their applications. Please note that there are some cards which cannot be renewed. For further information visit the new not renew webpage.

Photographs:

All applications currently require a passport style photo to be submitted. This is a temporary measure that we expect to be resolved during the week commencing 3rd February.

When fixed, applicants will not be required to submit a photo. The photo taken during the CITB Health, Safety and Environment test will automatically be uploaded during the application process.

 

Thank you for your patience while we work through these issues. We will keep you updated via the website and Twitter @CSCS.

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