How to tackle fraud

The most effective way to stop fraud is via regular electronic checking of CSCS cards.

All CSCS cards contain a chip that stores basic information on the cardholder’s identity, qualifications, and training. Site managers can read this information using CSCS Smart Check – available for free via Google Play and the App Store – or their existing card checking systems.

Visual card inspections are not enough. CSCS Smart Check provides a quick, easy and secure way of ensuring everyone on site has a valid card and the right qualifications and training for the job they do on site.

CSCS Smart Check can be used to check all cards carrying the CSCS logo including those with a chip or contactless symbol, a QR code and virtual cards stored on a mobile phone.

• How do I report suspected fraud?

• Those with any information relating to suspected fraudulent or criminal activity linked to CSCS cards are encouraged to report it to CSCS directly. Any information received will be treated sensitively, and every effort will be made to protect the identity of the person reporting it.

  When reporting information via the CSCS Smart Check app, please follow these instructions:

  1. Retain the card if possible

  2. Make photocopies or take photos of the front and back of the card

  3. Record the cardholder’s name and address

  4. Ask the cardholder where the card was obtained from

  5. Select ‘Report suspected fraudulent card’ in the CSCS Smart Check app

  6. Select the relevant scheme and attach images of both the front and the back of the card

  7. Fill out the required information and submit the form.

  Those not using the app can report information using the same process but via email at [email protected] or using the following postal address:

  F.A.O – FRAUD INVESTIGATION TEAM

  CSCS LTD

  26 Store Street

  London

  WC1E 7BT

• What action does CSCS take and when do we revoke cards?

• It is vital that employers are able to rely on CSCS cards as an accurate measure of the training and qualifications held by the individual in question. Therefore, it is important to ensure the system is effective in tackling those who commit fraudulent and criminal acts.

  When we are alerted to instances where fraudulent practices are taking place at training or test centres, CSCS takes immediate action to cancel all cards linked to that test centre.

  CSCS remains confident the vast majority of cards issued legitimately. In cases where fraud is suspected the card is cancelled immediately and action taken against individuals and organisations attempting to deceive construction employers.

  CSCS continues to share intelligence and work with the authorities when evidence suggests criminal activity is taking place.